Technical Support Specialist

You will provide high-level desktop support and resolve complex hardware, software, and networking issues.

Responsibilities

• Troubleshoot and resolve PC hardware break-fix issues, network connectivity, and third-party application questions.
• Manage TCP/IP connectivity, IP set-ups, and server functions related to desktop resolution.
• Evaluate system potential by testing program compatibility and studying workload and capacity for expansions.
• Assist Project Managers with destination moves and hardware/software upgrades, including technology evaluations and UAT.
• Document hardware and software changes, revisions, and operating instructions for users.
• Coordinate with subject matter experts to resolve concerns regarding proprietary applications.

Required Skills

• 5+ years of experience in technical support or systems troubleshooting.
• Strong knowledge of TCP/IP and network design.
• Proven ability in software testing and software maintenance.
• Expertise in problem solving and process improvement.
• Ability to present technical information clearly to users and stakeholders.
• Experience with hardware/component factory acceptance testing.
• Competency in loading software and establishing hardware connections via command line.

Preferred Skills

• Experience with load balancing, scalability, and performance tuning for networks and databases.
• Background in vendor relationship management.