Description

Provide L1/L2 support for hosting products including cPanel, Plesk, VPS, cloud, and dedicated servers.

This role is on-site.

Responsibilities

• Investigate escalated technical cases and provide analysis to resolve production site issues.
• Manage and configure virtual and dedicated servers, implementing fixes or upgrades across the stack.
• Develop tools and scripts to automate repetitive tasks and enable independent issue resolution.
• Resolve issues flagged by monitoring systems and coordinate with engineering teams for root cause analysis (RCA).

Required Skills

• 2+ years of experience in a technical support role, preferably within the hosting industry.
• In-depth knowledge of Linux and command-line operations.
• Proficiency with cPanel, WHM, Email, FTP, and SSH.
• Experience supporting WordPress and Magento environments.
• Strong written and spoken English communication skills.
• Ability to handle incident response, troubleshooting, and escalation procedures.

Preferred Skills

• Experience with Plesk and cloud infrastructure management.
• Participation in 24x7 shift rotations to maintain operational standards and meet SLAs.

Key Skills

Education

Any Graduate