Description

You will provide Tier I and Tier II technical support across hardware, software, and networking issues.

Responsibilities

• Assist with imaging, deploying, and maintaining Windows-based devices using SCCM.
• Manage user accounts and authentication within Active Directory.
• Maintain and troubleshoot campus computer labs, classroom technology, and endpoint devices.
• Document all support requests, resolutions, and system changes in the ticketing system.
• Collaborate with colleagues on technology projects and system upgrades.

Required Skills

• 2+ years of technical support experience in a Windows-based environment.
• Demonstrated knowledge of Windows operating systems and imaging via SCCM.
• Experience with Active Directory account and group management.
• Proficiency in hardware setup, troubleshooting, and repair.
• Familiarity with networking fundamentals.
• Experience with Office 365 administration.
• Strong problem-solving abilities and attention to detail.

Key Skills

Education

Any Graduate