Description

You provide first-level technical support for enterprise systems, infrastructure, and end-user hardware.

This role is on-site.

Responsibilities

• Resolve IT issues concerning basic hardware, software, and network connectivity.
• Manage multi-channel support via voice, email, ticketing systems, and chat.
• Handle user account provisioning and endpoint support.
• Monitor systems and proactively engage users regarding IT issues.
• Escalate unresolved issues to L2/L3 teams.

Required Skills

• 8-12 years of professional experience in technical support.
• Hands-on experience supporting Azure infrastructure.
• Proficiency in technical troubleshooting.
• Working knowledge of enterprise systems including Investran, Workday, and Salesforce.
• Bachelor's degree in a related field.

Key Skills

Education

Bachelor's degree