Description

Provide technical support and troubleshooting for hardware, software, and network issues to the university community.

This role is hybrid.

Responsibilities

• Install, configure, and maintain computer systems and peripherals.
• Set up and maintain network and server systems for efficiency and security.
• Create and manage user accounts and permissions for network and software access.
• Track and document support requests and resolutions to maintain accurate records.
• Provide hands-on training to students and staff on technology and software usage.

Required Skills

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience in technical support or relevant IT role.
• Experience troubleshooting Windows and Mac OS environments.
• Proficiency with Microsoft Office Suite and Google Suite.
• Familiarity with Active Directory and network protocols.
• Ability to perform routine maintenance tasks including updates, backups, and security checks.
• Strong customer service orientation and patience.

Preferred Skills

• Experience participating in the evaluation and testing of new hardware and software.
• Excellent problem-solving and communication skills.

Key Skills

Education

Not specified