Description

You will assist end users across various software environments, guiding them through system utilization and diagnosing issues. You will document defects for backend development teams and recommend mitigations to ease workflow friction.

Responsibilities

• Become familiar with proprietary data sources to track initiatives and context.
• Guide end users through workflow processes to reduce friction between development, deployment, and governance.
• Analyze root causes of system defects and flaws.
• Generate and tailor reports or logs regarding metadata and initiative history for stakeholders.
• Communicate proposals and bug reports to development teams for implementation.

Required Skills

• 10+ years of experience in technical support or related engineering roles.
• Proven experience with Jira and Confluence for project management.
• Familiarity with visualization tools such as Microsoft Visio or draw.io.
• Understanding of software development paradigms, including Agile development.
• Experience with version control systems.

Key Skills

Education

Any Graduate