Description

You diagnose system defects, guide end users through software workflows, and bridge communication between support and development teams to resolve issues.

This role is on-site.

Responsibilities

• Guide end users through workflow processes to reduce friction between development, deployment, and governance.
• Analyze root causes of system defects and generate tailored reports or logs regarding metadata and initiative history.
• Document defects for backend development teams and recommend mitigations to ease workflow friction.
• Communicate proposals and bug reports to development teams for implementation.
• Become familiar with proprietary data sources to track initiatives and context.

Required Skills

• 10+ years of experience in technical support or related engineering roles.
• Proven experience with Jira and Confluence for project management.
• Familiarity with visualization tools such as Microsoft Visio or draw.io.
• Understanding of software development paradigms, including Agile development.
• Experience with version control systems.
• Ability to diagnose issues across various software environments.
• Strong communication skills for liaising with stakeholders and development teams.

Key Skills

Education

Any Graduate