Description

Manage technical support operations, infrastructure, and automation initiatives.

This role is on-site.

Responsibilities

• Troubleshoot and manage SQL databases to ensure efficient support operations.
• Lead strategic initiatives to improve support processes and implement automation.
• Manage PKI, X.509 certificates, TLS/SSL, and HSMs in compliance with security standards.
• Provide guidance to support engineers and maintain technical documentation and SOPs.
• Work cross-functionally with internal teams to implement best practices and increase efficiency.

Required Skills

• 5+ years of experience in IT products and services delivery.
• Proficiency with Windows Server OS, Linux, and IIS.
• Hands-on experience with PowerShell, Python, and Bash scripting.
• Ability to execute SQL database queries.
• Strong understanding of Active Directory and networking basics.
• Experience using Zendesk or similar case management and reporting tools.
• Knowledge of Java scripting and network monitoring tools.

Preferred Skills

• Experience managing cloud-based services.

Key Skills

Education

Any Graduate