Description

Provide on-site technical support and troubleshooting for diverse hardware and software environments in Phoenix, AZ.

Diagnose and resolve basic technical issues across user workstations and devices. Manage hardware requirements including cabling and mobile device setups. Utilize remote desktop applications and help desk software to resolve user queries efficiently. Communicate step-by-step technical assistance through written and verbal channels.

Responsibilities

• Diagnose and troubleshoot technical issues on user workstations and devices.
• Manage hardware requirements including cabling and mobile device setups.
• Utilize remote desktop applications and help desk software to resolve queries.
• Provide step-by-step technical assistance via written and verbal communication.

Required Skills

• 5+ years of experience as an on-site Technical Support Engineer.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Solid understanding of network systems and cabling requirements.
• Experience supporting mobile devices and general tech products.
• Proficiency with remote desktop tools and help desk software.
• Strong problem-solving and communication skills.

Preferred Skills

• Additional certifications in Microsoft, Linux, or Cisco technologies.

Key Skills

Education

Any Graduate