Description

You will manage helpdesk operations and provide technical support for end-users in a local office environment.

This role is on-site.

Responsibilities

• Monitor and manage helpdesk tickets, including issuing escalations.
• Provision and install end-user equipment, such as smartphones, desktops, and laptops.
• Manage printer setups and maintain asset inventory.
• Conduct end-user training on hardware and software tools.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Windows 10 and Windows 11.
• Experience managing Office 365 environments.
• Hands-on management of Apple iPhone iOS and Google Android OS.
• Experience using AirWatch MDM.
• Familiarity with Endpoint Central and AD-Manager Plus.
• Strong troubleshooting and problem-solving skills.
• Ability to manage site help desk operations.

Preferred Skills

• Prior experience with asset inventory management systems.

Key Skills

Education

Any Graduate