Description

You will provide technical assistance to employees by resolving hardware and software issues.

This role is on-site.

Responsibilities

• Handle inbound calls to identify and document technical issues.
• Troubleshoot and resolve reported problems to ensure accurate issue resolution.
• Contribute to the internal knowledgebase to maintain updated technical resources.
• Communicate technical details to internal and external teams to facilitate issue transfers.
• Participate in an on-call support rotation covering off-hours Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am for approximately 23 weeks per year.

Required Skills

• 1+ years of experience supporting Windows 7 and Windows 10 operating systems.
• 1+ years of experience supporting Android or Apple mobile devices, including tablets and phones.
• 6+ months of experience using Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Proven ability to troubleshoot and monitor technical issues.
• Strong communication skills for interacting with colleagues and end-users.
• Efficient call handling abilities for prompt issue resolution.
• Technical support experience.

Preferred Skills

• Experience with IT ticketing systems and knowledge base management.
• Ability to work independently during on-call rotations.

Key Skills

Education

Any gradudate