Description

Lead a technical support team in an on-site BPO environment in Ortigas, Pasig, managing daily operations and service delivery standards.

This role is on-site.

Responsibilities

• Manage daily operations for a technical support team within a BPO setting.
• Coach and mentor team members to improve performance and service delivery.
• Oversee customer support workflows to ensure quality standards are met.
• Coordinate team schedules to support shifting operational requirements.

Required Skills

• 2-3 years of experience as a Team Leader in the BPO industry.
• Proven background in coaching and mentoring staff.
• Strong customer support experience.
• Excellent communication skills.
• Ability to work full-time on-site in Ortigas, Pasig.
• Amenable to working a shifting schedule.

Preferred Skills

• Degree holder from any course of study.

Key Skills

Education

Any Graduate