Description

Provide level 2 and 3 production support for HR and Compensation Technology applications.

This role is on-site.

Responsibilities

• Deliver technical support for application issues ranging from small to large complexity.
• Identify root causes, recommend technical changes, and document resolution steps.
• Participate in detailed design phases to resolve operational technical issues.
• Facilitate technical design and problem-solving meetings with stakeholders.
• Create internal support documentation and implement processes following ITIL standards.

Required Skills

• 5+ years of experience supporting business-critical applications.
• Proficiency with Linux, AIX/UNIX, and Windows Server operating systems.
• Experience with Python, Java, UNIX, and/or PowerShell scripting.
• Hands-on experience with DevOps pipeline tools such as GitHub, Jenkins, or UCD.
• Knowledge of Cloud technologies including OpenShift and Azure.
• Experience with DB2, SQL, or Oracle Databases.
• Familiarity with Web Application Servers like WebLogic, WebSphere, or Tomcat.
• Understanding of security administration, SSL, cryptographic technologies, and SSO/identity federation.
• Ability to automate IT infrastructure tasks under Site Reliability Engineering (SRE) principles.

Preferred Skills

• Experience with GitHub Actions, Snowflake, or JCL.

Key Skills

Education

Any Graduate