Description

Requirements

3 or more years of experience in enterprise application support and SFTP systems engineering.

Proficiency in MoveIT configurations and troubleshooting complex automated file transfers.

Experience with AWS cloud environments, EKS container orchestration, and Lambda expressions.

Experience in utilizing ITSM platforms such as ServiceNow alongside enterprise application monitoring solutions.

Experience with object-oriented programming, microservices architectures, and software development lifecycles.

Experience in diagnosing software anomalies utilizing remote access tools and Microsoft SCCM.

Excellent verbal and written communication skills to deliver superior technical customer support.

Responsibilities

Provide advanced Tier 2 technical resolution for complex proprietary and commercial enterprise software systems.

Administer, optimize, and maintain secure automated file transfer applications to ensure seamless data exchanges.

Monitor system performance alerts to quickly triage service degradations and restore critical application availability.

Evaluate existing software systems to design, recommend, and implement highly effective architectural improvements.

Analyze historical incident data to identify technical trends and deploy targeted process optimization strategies.

Document detailed troubleshooting steps, service interactions, and system configurations to enhance knowledge bases.

Participate in a rotational 24/7 on-call schedule to provide continuous operational support for mission-critical platforms

Key Skills

Education

Any Gradute