Description

You will provide technical assistance for PC, server, and mainframe applications and hardware in a call center environment.

Responsibilities

• Resolve technical issues via telephone, focusing on installation, usage, and training for software and hardware.
• Collaborate with network services, systems engineering, and application development teams to restore service and identify recurring problems.
• Maintain a troubleshooting tracking log to ensure timely problem resolution.
• Recommend system modifications and process enhancements to reduce user issues.
• Manage assigned projects from design to implementation while explaining system procedures to users.

Required Skills

• 2+ years of experience in a technical support or help desk role.
• Proficiency with ServiceNow for IT Service Management.
• Experience using Outlook and Microsoft Teams for communication and collaboration.
• Strong analytical skills for troubleshooting hardware and software issues.
• Ability to work independently on moderately complex assignments with general supervision.
• Any graduate degree or equivalent experience.

Key Skills

Education

Any Graduate