Description

Produce and maintain accurate, user-focused documentation for risk and payment products, ensuring clarity for customers using Visa Risk Manager and Compromised Account Management System.

This role is on-site.

Responsibilities

• Write and update documentation for new features and existing product behavior.
• Collaborate with engineering, product, and support teams to capture technical details.
• Refactor existing content to ensure accuracy and adherence to style guides.
• Manage documentation schedules and report progress to stakeholders in an Agile environment.
• Enforce publishing standards and process guidelines across all deliverables.

Required Skills

• 1 to 2 years of experience in a writing and publishing environment.
• Hands-on experience with DITA documentation structure and implementation.
• Proficiency with XML and XML documentation tools.
• Experience using MadCap Flare or Oxygen XML for content creation.
• Knowledge of version control systems, specifically Git.
• Ability to work effectively within an Agile methodology.

Preferred Skills

• Basic understanding of APIs and XML.
• Knowledge of eCommerce applications or the payments industry.

Key Skills

Education

Any Graduate