Description

Produce and maintain documentation for internal business systems and training curricula.

Responsibilities

• Build and organize clear, concise system help documentation and training materials.
• Update user help and training documents by analyzing content from subject-matter experts and system functionality.
• Develop business requirements documents, structured SOPs, and process workflows.
• Contribute to the organization of wikis and internal knowledge bases.
• Collaborate with technical and non-technical staff to manage team deliverables.

Required Skills

• 5+ years of technical writing experience.
• Proficiency with Microsoft Office Products and SharePoint.
• Strong skills in data architecture and process modeling.
• Proven experience producing BRDs, structured SOPs, and process modeling/workflows.
• Effective verbal communication and collaboration skills for working with various divisions.
• Strong problem-solving and critical thinking abilities.
• Ability to work onsite in Indianapolis up to 3 days per week during the first 3 weeks.

Preferred Skills

• Understanding of e-learning techniques.

Key Skills

Education

Any Graduate