Description

You will produce clear, user-friendly documentation to bridge the communication gap between IT and non-technical employees.

Responsibilities

• Write and maintain how-to guides, FAQs, instructional documents, and email announcements.
• Create and manage internal knowledge base articles and documentation using content management systems.
• Translate complex technical concepts into accessible language for non-technical audiences.
• Collaborate with subject matter experts and IT departments to ensure content accuracy.
• Develop and implement frameworks for organizational knowledge management and content creation.
• Review and edit documentation from other team members to maintain quality and consistency.
• Conduct regular reviews of existing documentation to keep information current.

Required Skills

• 5-15 years of proven experience as a Technical Writer, ideally within an IT department.
• Expertise in writing, editing, and proofreading instructional or educational content.
• Ability to distill complex technical information into simple, easy-to-understand language.
• Experience working with documentation tools and content management systems.
• Proven ability to create or contribute to documentation and content processes.
• Strong attention to detail and organizational skills.
• Ability to learn new technical concepts quickly.
• Strong interpersonal and communication skills for working with diverse teams.

Key Skills

Education

Any Gradute