Description

Write and maintain documentation for computing systems, supporting their development, use, and maintenance.

Responsibilities

• Liaise with department heads and end users to define business procedures and documentation needs for hardware and software.
• Collaborate with systems and development staff to collect, interpret, and research complex technical information.
• Plan, design, write, and edit user guides, manuals, technical specifications, training materials, user policies, and proposals.
• Edit documentation from IT staff to ensure unified, consistent support documents across the organization.
• Establish and maintain documentation standards and provide training to ensure accuracy and currency.

Required Skills

• 5+ years of experience in technical writing or a related role.
• Proven ability to analyze target audiences and present complex ideas in user-friendly language.
• Strong research skills to investigate a wide range of computing issues.
• Exceptional written and oral communication skills for both technical and non-technical audiences.
• Advanced document formatting and presentation techniques.
• Proficiency with Microsoft Windows and Microsoft Office.
• Strong analytical, problem-solving, and interviewing skills.
• Ability to prioritize and execute tasks in high-pressure environments.
• Bachelor's degree or equivalent professional experience.

Preferred Skills

• Experience with court operations and business processes.

Key Skills

Education

Any Graduate