Description

You will document and standardize operational processes and procedures for multiple departments on a three-month contract.

Responsibilities

• Collaborate with department heads to gather information on existing workflows and newly established procedures.
• Develop and write clear, comprehensive SOPs for Account Management, Business Development, Finance, Billing, Service Desk, Professional Services, and Centralized Services.
• Analyze process efficiency and suggest improvements to current policies and procedures.
• Consolidate existing policies into master documents and assign ownership for ongoing updates.
• Create templates to ensure consistent style, language, and format across all documentation.
• Maintain the documentation repository to ensure all files are current and accessible.

Required Skills

• 5+ years of experience as a Technical Writer.
• Experience in IT or a related field, specifically within an MSP environment.
• Proficiency with IT Glue.
• Strong knowledge of Microsoft Office and Google Suite.
• Expertise in process mapping and technical documentation.
• Advanced writing, editing, and proofreading skills.
• Ability to translate complex information into effective documentation.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree