Description

Document and standardize operational processes for a three-month contract in Reading, PA.

This role is on-site.

Responsibilities

• Collaborate with department heads to gather information on existing workflows and newly established procedures.
• Develop and write clear, comprehensive SOPs for Account Management, Business Development, Finance, Billing, Service Desk, Professional Services, and Centralized Services.
• Analyze process efficiency and suggest improvements to current policies and procedures.
• Consolidate existing policies into master documents and assign ownership for ongoing updates.
• Create templates and maintain the documentation repository to ensure consistency in style, language, and format.

Required Skills

• 5+ years of proven experience as a Technical Writer.
• Strong understanding of technical documentation and process mapping.
• Experience with IT Glue.
• Proficiency in Microsoft Office and Google Suite.
• Ability to translate complex information into effective, clear documentation.
• Strong organizational skills to manage multiple projects simultaneously.
• Experience collaborating via virtual communication tools in both in-person and remote environments.

Preferred Skills

• Experience in IT or a related field.
• Experience working with Managed Service Providers (MSP).

Key Skills

Education

Not specified