Description

You will manage hardware and software events across server, network, and cloud infrastructure, ensuring SLA compliance through direct resolution and escalation.

This role is on-site.

Responsibilities

• Monitor software and hardware events using ServiceNow and Logic Monitor.
• Manage incidents through direct resolution or escalation to ensure SLA compliance.
• Execute customer-driven DNS change requests following change management practices.
• Coordinate team activities as a Shift Prime during scheduled rotations.

Required Skills

• Minimum 2 years of Tier 1 or Tier 2 IT Support experience in environments with 100+ devices.
• Experience with DNS Management, Network Switching, Routing, and Virtual networking.
• Proficiency with VMWare, ESX, NSX, and NSX-T.
• Experience with Unix, Linux, and Windows Operating Systems.
• Knowledge of virtual and distributed storage solutions.
• Availability to work 24x7x365 rotational shifts, including nights and weekends.
• Ability to obtain Government of Canada Level 2 (Top Secret) clearance.

Preferred Skills

• Degree or certificate in Computer Science or Engineering.
• Cisco, Microsoft, Linux, UNIX, or Cloud (GCP/AWS/Azure) certifications.

Key Skills

Education

Any Graduate