Description

You will drive operational stability, performance, and availability of IT systems across infrastructure, cloud, and application domains.

Responsibilities

• Lead cross-functional teams responsible for end-to-end infrastructure and application operations.
• Manage day-to-day operations, ensuring incident, problem, and change processes meet SLA targets.
• Own critical incidents, lead root cause analysis, and drive continuous service improvement.
• Oversee performance and uptime across cloud environments, Unix systems, databases, and networks.
• Implement monitoring and observability tools to proactively manage system health.
• Liaise with executive leadership, development teams, and vendors to ensure alignment and timely resolution.

Required Skills

• 10+ years of progressive IT experience in operations, support, and team leadership.
• Hands-on experience with Azure and AWS cloud platforms.
• Proficiency with Unix/Linux operating systems.
• Experience managing SQL databases.
• Strong knowledge of ITSM and operating in ITIL-based environments.
• Proven ability to lead high-performing teams and drive accountability.
• Experience leading initiatives through planning, execution, and delivery with cross-functional teams.
• Strong analytical thinking and root cause analysis abilities.

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Any Graduate