Description

In this role, you will:

• Participate in and support implementation of business solutions
• Determine the impact of changes made to existing hardware, software, and schedules
• Review tactical issues, policies or procedures for which answers can be quickly obtained
• Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
• Monitor all the scheduled batch jobs and work on fixing in case of failures
• Audit complex critical systems delivery for business processes
• Determine the impact of new products and tools implementation across the business and mitigates potential issues
• Reduce the impact of application and infrastructure failures on business delivery
• Present recommendations for resolving more complex situations
• Provide technology information managers, functional colleagues and stakeholders

Required Qualifications:

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts
• Knowledge of ServiceNow, ITIL processes, and ticket management.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and remote support tools.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced, 24x7 support environment.
• Understanding of CCaaS/Omnichannel support platforms is an added advantage.
• Excellent communication and interpersonal skills

Job Expectations:

• Candidate must be amenable to work in McKinley Hill, Taguig City
• Willing to work fully onsite at McKinley Hill, Taguig
• Amenable to work on a night shift schedule (initial schedule will be 7:00 PM Manila time).
• Amenable to transition to a shifting schedule as the team grows and supports a 24/7 operation

Key Skills

Education

Any Graduate