Description

You will manage technology offerings across their full lifecycle and direct technical support staff in providing day-to-day production support.

Responsibilities

• Manage technology offerings through their full lifecycle using dedicated cross-functional teams.
• Direct technical support staff to provide daily production support and resolve issues.
• Coordinate issue resolution and influence design decisions through technical analysis.
• Implement success criteria based on outcomes and ensure customer input at all stages of the product lifecycle.
• Drive continuous improvement and proactive problem management within an ITSM framework.

Required Skills

• 6 to 9+ years of relevant experience, or a Bachelor's degree with equivalent experience.
• Proficiency in networking technologies including WAN, VPN, DNS, Routing, Firewall, and Load Balancer.
• Experience managing distributed information systems and tiered application infrastructure in enterprise environments.
• Hands-on experience with complex network connectivity using patterns such as DMS.
• Practical knowledge of Product Management methodologies.
• Experience with Agile methodologies and tools like JIRA and Confluence.
• Experience with ServiceNow or equivalent Operations Management products.
• Exposure to Artificial Intelligence for IT Operations (AIOps) and Observability Patterns.
• Strong technical analysis and ability to communicate findings to senior leaders.

Preferred Skills

• Cloud technology certification(s).
• ITIL certification.

Key Skills

Education

Bachelor's degree