Description

What's the Job?

• Perform OS deployment, endpoint management, and desktop support, including imaging and deploying Windows workstations and laptops.
• Administer Tanium and other endpoint management solutions to support software deployment, upgrades, patch management, compliance monitoring, endpoint security, inventory, and device lifecycle operations.
• Maintain standardized workstation configurations by creating, maintaining, and deploying operating system and software images for multiple hardware platforms.
• Provide Windows and domain administration support, including creating and maintaining user and computer accounts, group memberships, permissions, and security controls within Active Directory.
• Troubleshoot LAN/WAN connectivity and client-server communications, and support secure workstation operations including patching, anti-malware verification, and remediation assistance.

What's Needed?

• Solid troubleshooting skills with proven experience supporting Windows environments.
• Basic Active Directory functions, including performing AD tasks such as resetting passwords, blocking/unlocking accounts, and creating/modifying accounts.
• Experience supporting Adobe products.
• Ability to provide effective customer service, communicate technical information clearly, and manage competing priorities.
• High school diploma or equivalent and 1 year of experience advising and assisting computer users in a distributed computing environment (education may substitute for experience as determined relevant by the agency)

Key Skills

Education

Any Graduate