Description

You will provide first-level support for IT Infrastructure Incident Resolution and manage incident escalation.

Responsibilities

• Complete technical requests and perform scheduled tasks on systems across multiple geographical regions.
• Solve or escalate complex technical issues within agreed SLA/OLA.
• Prioritize incident tickets and document all relevant information according to guidelines.

Required Skills

• Experience working as a system administrator in a Linux environment.
• Knowledge of Linux/Unix Administration and Networking.
• Familiarity with SQL and Oracle Databases.
• Basic knowledge of Cloud Computing and AWS Platform.
• Experience with Application Support, PAAS, IaaS, or SaaS.
• Basic knowledge of scripting and Active Batch.
• Ability to organize multiple priorities while maintaining attention to detail.

Preferred Skills

• RHCSA or RHCE certification.
• ITIL certifications.

Key Skills

Education

Any Graduate