Description

You will provide first-level support for IT infrastructure incident resolution, manage escalations, and execute scheduled system tasks across multiple regions.

This role is on-site.

Responsibilities

• Complete technical requests and perform scheduled tasks on systems across multiple geographical regions.
• Solve or escalate complex technical issues within agreed SLA/OLA.
• Prioritize incident tickets and document all relevant information according to guidelines.
• Manage incident escalation and ensure timely resolution of first-level support queries.

Required Skills

• 5+ years of experience as a system administrator in a Linux environment.
• Strong knowledge of Linux/Unix administration and networking fundamentals.
• Familiarity with SQL and Oracle databases.
• Basic knowledge of cloud computing and the AWS platform.
• Experience with application support across PaaS, IaaS, or SaaS models.
• Basic scripting capabilities and familiarity with Active Batch.
• Ability to organize multiple priorities while maintaining attention to detail.

Preferred Skills

• RHCSA or RHCE certification.
• ITIL certifications.

Key Skills

Education

Any Graduate