Technology Support Specialist / Helpdesk Analyst

You will provide technical support, systems administration, and information services across a global multi-vendor environment.

Responsibilities

• Setup, configure, and maintain PC, Mac, and Chrome hardware, software, and peripherals.
• Troubleshoot network and enterprise-level issues, providing third-level support to engineers.
• Develop, test, and deploy workstation OS-level images.
• Manage access control and anti-virus monitoring to ensure corporate environment security.
• Document all support requests and maintain the IT knowledge base within the ticketing system.
• Coordinate daily AV operations, including scheduling and maintaining equipment readiness.
• Manage IT procurement, including vendor relations, purchase orders, and inventory tracking.

Required Skills

• 5+ years of experience supporting multi-vendor hardware, peripherals, and mobile devices.
• Extensive experience with systems administration and service desk operations.
• Proficiency with Active Directory (AD) and Office 365 (O365).
• Strong understanding of networking fundamentals and Wi-Fi.
• Experience managing VoIP and video conferencing/AV platforms.
• Hands-on experience with Okta and cloud-based platforms.
• CompTIA or Microsoft certification (A+, Network+, or MCP).
• Proven ability in inventory management and IT procurement processes.