Description

You will provide high-level technical support, guidance, and troubleshooting for personnel in a professional environment.

Responsibilities

• Resolve complex technology issues through in-person support, root cause analysis, and troubleshooting.
• Manage laptop maintenance, administration, and troubleshooting for Windows and Apple MacBook devices.
• Configure and support Apple iOS and Android mobile devices.
• Maintain and track hardware inventory and document inquiry statuses using ServiceNow.
• Perform software and firmware upgrades and participate in postmortem analysis for significant projects.
• Coordinate with other teams and leverage multiple resources to meet customer needs and implement technology solutions.

Required Skills

• 3+ years of experience in IT product support.
• Proficiency with Windows 10 and Office 365.
• Experience supporting Apple MacBook, iOS, and Android devices.
• Technical knowledge of networking and telecommunications.
• Hands-on experience with HP, Xerox, and Canon print devices.
• Ability to use ServiceNow for tracking and documentation.
• Experience with collaboration tools including Microsoft Teams, Yammer, and SharePoint.
• Strong interpersonal skills for interfacing with high-level customers and management.
• Degree in Computer Science, a related discipline, or equivalent IT support work experience.

Key Skills

Education

Any Graduate