Description

Key Skills: Linux/Unix, SIP Protocol, USSD, IVR, CRBT, Networking, Monitoring Tools, Ticketing Systems, Jira, Grafana

Good to Have Skills: Experience with Remedy, EGL, Prometheus monitoring tools. Knowledge of TCP/IP, ports, latency, and routing basics. Understanding of telecom VAS environment and operator integrations. Exposure to deployment activities, configurations, and change management processes.

Roles & Responsibilities:

• Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services for optimal performance
• Perform L1 troubleshooting for platform, network, and service-related issues to ensure quick resolution
• Handle alerts, alarms, and incident tickets within defined SLAs to maintain service quality
• Coordinate with internal teams and external operators for effective issue resolution and communication
• Support daily operations, health checks, and service availability monitoring to ensure system reliability
• Analyze logs and provide initial root cause analysis for incidents and recurring issues
• Assist in deployment activities, configurations, and change management processes as required
• Ensure proper communication and escalation procedures in case of service impact situations
• Maintain comprehensive documentation, standard operating procedures, and operational reports for reference

Education: B.Tech / B.E / MCA

Key Skills

Education

Any Graduate