Description

Monitor cloud infrastructure and perform Level 1 remedial activities for production environments. Own the proactive monitoring of alerts and tasks, ensuring critical alarms are identified and escalated promptly via chat, email, or phone.

Responsibilities

• Monitor alerts and tasks proactively using industry-standard tools to maintain production stability.
• Identify critical alarms promptly and escalate them to the TechOps group with accurate technical details.
• Create and update tickets for escalated critical alerts, ensuring precise documentation.
• Execute troubleshooting and remediation steps following Confluence documentation and wiki instructions.
• Perform basic troubleshooting to assist the TechOps team in deeper investigations.

Required Skills

• 2-3 years of experience supporting production environments.
• Linux system administration experience.
• AWS Cloud exposure.
• Working knowledge of Open Source environments.
• Ability to interpret and prioritize alerts from various monitoring sources.
• Basic SQL and database knowledge.
• Strong English verbal and written communication skills.
• Availability to work in a 24/7/365 rotational shift environment.
• Any Graduate degree or equivalent technical training.

Preferred Skills

• RHCE certification.
• Experience with monitoring tools such as Nagios or Xymon.
• AWS certification.

Key Skills

Education

Any Graduate