Description

You will manage customer inquiries and service requests for telecommunications products.

Responsibilities

• Handle inbound customer inquiries and requests via voice, WhatsApp, chat, email, and SMS.
• Resolve billing, technical, and general inquiries promptly and professionally.
• Collect necessary customer information and enter data accurately into internal systems.
• Follow up on customer requests to ensure all promises and requirements are fulfilled.
• Adhere to contact center standard operating procedures and guidelines.

Required Skills

• 5+ years of experience in customer service roles.
• Proven ability to manage Customer Satisfaction (CSAT) and Customer Experience.
• Proficiency in handling various communication channels including phone, chat, and email.
• Strong phone etiquette and professional communication skills.
• Experience managing customer enquiries and complaints.
• Proficiency with Microsoft Outlook.
• Ability to work in a structured contact center environment.

Education

• Any Graduate.

Key Skills

Education

Any Graduate