Description

Lead digital transformation and customer experience strategy for B2B2C and B2B2B organizations.

You will own the strategic engagement, from research and analysis to CxO-level presentations.

Responsibilities

• Apply consulting methodologies to research data and produce actionable strategic recommendations.
• Design and lead client workshops and professional engagements.
• Define As-Is and To-Be processes for OSS/BSS customer journeys and organizational capabilities.
• Develop materials and presentations for CxO and Director-level stakeholders.
• Analyze functional and non-functional impacts on internal and customer-facing IT applications.

Required Skills

• 10+ years of management consulting experience in Business and IT/Network domains.
• Deep knowledge of eTOM frameworks and Enterprise Management Functions.
• Hands-on experience with Telecom OSS and BSS.
• Expertise in Fibre Broadband Services.
• Experience in Operating Model definition and Organizational Change Management.
• Proficiency in Data Architecture, Modelling, and Data Segregation Analysis.
• Strong IT Enterprise Architecture knowledge.
• Advanced stakeholder management skills for communicating with senior executives.

Preferred Skills

• Quantitative, analytical, and conceptual problem-solving abilities.

Key Skills

Education

Any Graduate