Description

Lead the design, infrastructure setup, and implementation of Five9 telecom projects.

Responsibilities

• Own the Five9 project lifecycle, including design, integration, testing, and documentation.
• Manage Five9 contact center services, administration, and migrations.
• Oversee Avaaya Telecom operations, administration, and system support.
• Coordinate technical discussions with Five9 and cross-functional IT teams.
• Provide weekly project status reports and conduct knowledge transfers to the Telecom team.

Required Skills

• 8+ years of telecom experience.
• 3+ years of technical lead experience in CCaaS and UCaaS environments.
• 2+ years of experience administering Five9 contact center services.
• Proficiency in Avaaya Telecom operations and support.
• Expert knowledge of Windows and Linux server patching.
• Working knowledge of Windows operating systems.
• Ability to generate reports using various tools and languages.
• Experience with SAP and knowledge of procurement processes (Buyer, Purchaser, FAR, DFAR).
• Strong technical writing and communication skills.

Preferred Skills

• Five9 or Avaaya certifications.
• Prior experience in the insurance industry.

Key Skills

Education

Any Graduate