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Intelliswift Software Logo
Telecom Engineer

Intelliswift Software

Β 

Pleasanton, CA, USA

Posted On: 3 days ago
Experience: 8+ years
Availability: Onsite
Openings: 1
Category: Telecom Engineer
Tenure: No Preference/Any
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Description

Lead the design, infrastructure setup, and implementation of Five9 telecom projects.

This role is on-site.

Responsibilities

  • Own the Five9 project lifecycle, including design, integration, testing, and documentation.
  • Manage Five9 contact center services, administration, and migrations.
  • Oversee Avaaya Telecom operations, administration, and system support.
  • Coordinate technical discussions with Five9 and cross-functional IT teams.
  • Provide weekly project status reports and conduct knowledge transfers to the Telecom team.

Required Skills

  • 8+ years of telecom experience.
  • 3+ years of technical lead experience in CCaaS and UCaaS environments.
  • 2+ years of experience administering Five9 contact center services.
  • Proficiency in Avaaya Telecom operations and support.
  • Expert knowledge of Windows and Linux server patching.
  • Experience with SAP and knowledge of procurement processes (Buyer, Purchaser, FAR, DFAR).
  • Strong technical writing and communication skills.

Preferred Skills

  • Five9 or Avaaya certifications.
  • Prior experience in the insurance industry.

Education

Any Graduate

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