Description

Monitor the AT&T Esinet network to ensure stability and performance.

This role is on-site.

Responsibilities

• Monitor AT&T Esinet network stability and performance from a central location.
• Troubleshoot network issues and identify resolutions.
• Provide incident response and communicate updates to site technicians and customers.
• Track technical problems through full resolution while maintaining current SLAs.
• Maintain organized technical documentation for all support cases.

Required Skills

• 3+ years experience with Juniper, VMWare, Microsoft, or Cisco products.
• 3+ years experience with network cabling, classification, and topology.
• 3+ years experience in technical writing and documentation.
• Solid understanding of operating systems, networking, anti-virus, backups, firewalls, and switches.
• Bachelor’s degree in IT/Computer Science or 3–5 years of relevant experience.
• Ability to manage multiple support cases simultaneously.
• Strong communication skills for client interaction and team collaboration.

Preferred Skills

• 3+ years experience working in a NOC environment.
• 3+ years experience with VOIP technologies.

Key Skills

Education

Any Graduate