Description

Key Responsibilities:

·       Execute comprehensive User Acceptance Testing (UAT) activities across Child Support modules and business functions.

·       Develop detailed UAT scenarios, test cases, and test data based on business processes, functional requirements, and user workflows.

·       Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality and business readiness.

·       Accurately document test execution results, identify issues, and create clear, reproducible defect reports.

·       Participate in defect triage meetings, validate defect resolutions, perform retesting, and verify production readiness.

·       Validate system functionality against Child Support policies, business processes, federal regulations, and operational requirements.

·       Identify gaps, inconsistencies, missing requirements, and potential business impacts during testing.

·       Support UAT planning, readiness activities, daily status reporting, metrics collection, and test cycle completion.

·       Collaborate effectively with business stakeholders, developers, vendors, and project teams to resolve issues quickly and efficiently.

·       Support statewide implementation activities, production validation, and post-go-live stabilization efforts.

·       Ensure all testing artifacts are complete, accurate, and meet Quality Management standards.

Mandatory Requirements:

·       Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation.

·       Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows.

·       Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.

·       Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.

·       Strong analytical, problem-solving, and investigative skills.

·       Ability to manage multiple priorities while maintaining a high level of quality and accuracy.

·       Excellent written and verbal communication skills.

·       Ability to work collaboratively with business users, vendors, technical teams, and project leadership.

·       Must comply with all State policies, security requirements, and procedures.

Preferred Qualifications:

·       Experience working directly with Child Support program staff, business SMEs, and Quality Management teams.

·       Familiarity with federal OCSE requirements, regulations, and reporting.

·       Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.

·       Experience supporting large-scale, multi-vendor government system implementations.

·       Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.

·       Experience with the ProTech Child Support system is a plus but is not required

Key Skills

Education

Bachelor's degree