Description

Role Overview

We are looking for a detail-oriented Manual QA Engineer to design, execute, and track software test cases across enterprise applications. You will manage defects, perform functional and regression testing, and collaborate with Agile delivery teams using Azure DevOps (ADO) and ServiceNow/ITSM tools.

Key Responsibilities

• Test Design & Execution: Create and execute manual test cases for Functional, Regression, Integration, Smoke, and UAT testing based on business requirements.
• Defect Management: Identify, log, track, and verify software defects to resolution using Azure DevOps (ADO) and Jira.
• ITSM Validation: Test business workflows, forms, approval rules, and notification logic on ServiceNow/ITSM or core enterprise SaaS platforms.
• Backend Validation: Execute SQL queries for database verification and perform REST API checks using Postman or Swagger.
• Agile Collaboration: Participate in sprint planning, stand-ups, and retrospectives to ensure test coverage and release readiness.

Requirements

• Experience: 4+ years of hands-on manual QA testing across web, mobile, or enterprise desktop applications.
• Tools: Direct experience with Azure DevOps (ADO), Jira, or ServiceNow for defect and test management.
• Core QA Skills: Solid understanding of SDLC/STLC, Agile methodologies, test planning, and defect tracking.
• Technical Basics: Hands-on experience writing basic SQL queries and performing API testing with Postman.

Key Skills

Education

Any Graduate