Description

You will manage functional testing for a banking contact center environment, focusing on Genesys tool configuration and issue resolution.

Responsibilities

• Configure, test, and resolve issues using Genesys contact center tools.
• Execute test planning and execution using Application Lifecycle Management (ALM) tools.
• Manage issue tracking, project tasks, and test cases via Jira.
• Apply testing methodologies and frameworks to ensure process quality.
• Analyze complex data to identify and document technical issues.

Required Skills

• 10+ years of testing experience in a banking contact center environment.
• Proficiency in Genesys contact center tools for configuration and testing.
• Hands-on experience with Application Lifecycle Management (ALM) tools.
• Experience with Jira for issue tracking and test case management.
• Strong understanding of testing methodologies and frameworks.
• Analytical ability to interpret complex data for issue identification.

Preferred Skills

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Bachelor’s Degree