Description

You will provide technical support for a migration project involving re-imaged laptops, handling Windows 10 and Office 365 issues.

This role is on-site.

Responsibilities

• Troubleshoot Windows 10 Enterprise and Office 365 software issues for end users.
• Map and remap network drives and connect printers during device setup.
• Install required software using provided scripts and how-to guides.
• Escalate unresolved technical issues to Tier 2 IT resources.

Required Skills

• 5+ years of desktop support or customer service experience.
• Proficiency with Windows 10 and Office 365 environments.
• Experience mapping and remapping network drives.
• Ability to install software on user devices.
• Knowledge of ticketing systems and troubleshooting end-user hardware.
• US Citizenship required for background check.
• Any Graduate degree.

Preferred Skills

• ServiceNow ticketing system experience.
• Experience with BitLocker, Multi-factor Authentication, or Mobile Device Management.

Key Skills

Education

Any Graduate