Description

Tier2
       – Provide level 2 technical support for hardware, software, mobile and enterprise application issues.

• Diagnose and resolve escalated incidents related to Windows, macOS, mobile devices, collaboration tools and business applications.
• Troubleshoot issues related to user accounts, permissions, email. VPN, printers and remote access tool.

Skills:

• 3-6 yrs or experience in IT support, desktop support, or service desk environments.
• Strong troubleshooting skills across Windows, macOS, IOS, and Android platforms.
• Experience using ServiceNow or similar Ticketing systems

Key Skills

Education

Any Graduate