Description

This role provides level 2 technical support for hardware, software, mobile devices, and enterprise applications.

This role is on-site.

Responsibilities

• Diagnose and resolve escalated incidents for Windows, macOS, and mobile platforms.
• Troubleshoot user accounts, permissions, email, VPN, and remote access tools.
• Manage printer issues and support collaboration tools.
• Resolve enterprise application problems and maintain service desk ticketing systems.

Required Skills

• 3-6 years of experience in IT support, desktop support, or service desk environments.
• Strong troubleshooting skills across Windows, macOS, iOS, and Android platforms.
• Experience using ServiceNow or similar ticketing systems.
• Ability to diagnose hardware and software issues independently.
• Knowledge of user account management and permission structures.

Preferred Skills

• Experience with enterprise application support.

Key Skills

Education

Any Graduate