Description

You will resolve complex technical issues in critical business systems and guide lower-level support teams.

This role is on-site.

Responsibilities

• Troubleshoot and resolve escalated hardware and software issues from Tier 1 and Tier 2 staff.
• Diagnose problems across multiple system components as the final escalation point.
• Provide technical guidance and training to end-users and support teams.
• Contribute to technical decisions and deliver solutions for cross-functional teams.
• Assist in implementing new technology solutions and track industry trends.

Required Skills

• 6+ years in application support, development, and troubleshooting.
• Proficiency in Python, C#, and .NET.
• Advanced SQL Server development and Structured Query Language (SQL).
• Experience with CTMS (Oracle and Veeva), APIs, and Salesforce Admin with custom builds.
• Fundamental knowledge of Windows and Linux operating systems.
• Understanding of cloud computing and basic security concepts.
• Knowledge of the Software Development Life Cycle (SDLC).

Preferred Skills

• Strong problem-solving, communication, and collaboration skills.

Key Skills

Education

Any Graduate