Description

Provide Tier 2 technical support and desktop assistance in a Microsoft Windows environment.

Responsibilities

• Resolve desktop support issues including laptop login difficulties, Zoom meeting connectivity, and headset troubleshooting.
• Manage computer hardware through imaging, packaging, and shipping devices.
• Maintain hardware and software inventory by managing user licenses via Excel, Teams, and Outlook.
• Assist with technical projects and cross-training as your skill level increases.

Required Skills

• Minimum of 2 years of technical support experience for end-user desktops in a Microsoft Windows environment.
• Deep knowledge of Microsoft Windows desktop operating systems.
• Proficiency with Active Directory, Microsoft Excel, Outlook, and Word.
• Experience with VMWare or equivalent virtualization technologies.
• Ability to obtain a security clearance.
• Bachelor's degree or technical school training/college coursework.
• Strong communication and time management skills.

Preferred Skills

• O365 experience.
• ServiceNow experience.
• Systems technical certification.

Key Skills

Education

Any Graduate