Description

You will own the end-to-end validation of tolling back-office functionality to ensure system reliability and accuracy.

Responsibilities

  • Create, execute, and document comprehensive test plans and scripts for Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
  • Validate business processes from a holistic perspective across omni-channel touchpoints including Portals, IVR, Chatbots, email, and social media.
  • Manage and execute testing scripts within the MS Azure ADO system.
  • Review vendor-provided test scripts and conduct system stress testing to identify potential issues.
  • Collaborate with the QC Lead and technology staff to provide feedback on production deployment readiness.

Required Skills

  • 5+ years of experience in large-scale integrated solutions for tolling back-office operations.
  • 5+ years of experience testing CRM Microsoft D365.
  • Proficiency in ERP SAP with back-office testing experience.
  • Hands-on experience with UBOS and CBOS systems.
  • Experience using MS Azure ADO for test management.
  • Ability to work remotely with required on-site presence (approximately 4 days per month) during SIT, UAT, Pre-Go Live, and Go Live phases.
  • Proven ability to capture, maintain, and analyze data to implement optimizations.

Preferred Skills

  • Any Graduate degree.

Key Skills
Education

Any Graduate

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