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Tolling Back Office SME

SkilzMatrix Digital

 

Middletown, PA, USA

Posted On: 4 days ago
Experience: 10+ years
Availability: Hybrid
Openings: 1
Category: Tolling Back Office SME
Tenure: No Preference/Any
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Description

You will serve as the primary subject matter expert for tolling back-office structures and CRM-based system design, owning the alignment between business requirements and technical implementation.

Responsibilities

  • Analyze current and desired back-office tolling structures, business rules, and system functionalities to identify optimization opportunities.
  • Coordinate system changes and designs across UBOS and client technologies to ensure strict alignment with business standards.
  • Advise on the design of CRM-based back-office systems to optimize agent efficiency and maximize customer self-service capabilities.
  • Represent the client in technical meetings and provide detailed reports to leadership regarding potential project risks or issues.
  • Develop and maintain project documentation, plans, and technical methodologies following established client standards.

Required Skills

  • 15+ years of tolling experience across multiple tolling agencies.
  • 10+ years of hands-on experience designing and building CRM-based back-office systems for large-volume road tolling contact centers.
  • 5+ years of direct hands-on experience working within a tolling agency's back office.
  • 3+ years of hands-on experience managing large-volume contact centers for tolling organizations.
  • Proficiency in Microsoft Office 365 suite, including Word, Excel, and PowerPoint.
  • Proficiency in Microsoft Project.
  • Bachelor’s degree in business management or information systems, or an equivalent combination of education and experience.

Education

Any Graduate

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