Description

Design and build CRM-based back-office systems for high-volume contact centers within road tolling organizations.

This role is on-site.

Responsibilities

• Design and implement CRM-based back-office systems tailored for high-volume tolling contact centers.
• Apply deep domain knowledge of tolling agency operations to technical system architecture.
• Support functional requirements for large-scale tolling back-office environments.
• Ensure system designs align with established tolling workflows and operational standards.

Required Skills

• 10+ years of tolling experience across multiple tolling agencies.
• 5+ years of hands-on experience designing and building CRM-based back-office systems.
• 3+ years of direct hands-on experience within a tolling agency's back office.
• Expertise in CRM implementations for large volume contact centers.
• Deep understanding of road tolling organizational workflows.
• Bachelor's degree in business management or information systems, or equivalent combination of education and experience.

Key Skills

Education

Bachelor's