Description

You will provide technical administration and support for a global TrackWise Digital (TWD) instance serving over 2,000 users.

Responsibilities

• Fix and modify existing workflows within the system.
• Manage technical operations across TMS (Tracking Management), DMS (Document Management), and QMS (Quality Management) modules.
• Collaborate with vendors to resolve software bugs and issues.
• Support the global team, including occasional early morning meetings to align with European hours.

Required Skills

• 5+ years of experience in system administration.
• Direct experience with TrackWise Digital (TWD).
• Technical proficiency in workflow modification and troubleshooting.
• Knowledge of Document Management, Tracking Management, and Quality Management systems.
• Experience working within Good Manufacturing Practice (GMP) and Quality Assurance environments.
• Strong analytical skills for technical problem-solving.
• Ability to work from one of the following approved states: Alabama, California, Colorado, Georgia, Idaho, Massachusetts, New Hampshire, North Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, or Washington.

Preferred Skills

• Experience using ServiceNow for incident and task management.

Key Skills

Education

Any Graduate