Description

Lead Learning & Development operations for Banking and Finance programs, focusing on Auto clients.

You will manage day-to-day training operations, including New Hire Training, Nesting, and BQM delivery. Coach and develop Training Specialists and Virtual Training Facilitators. Own the VTF program and certification process. Execute needs and gap analyses to improve training content and curriculum. Report on client metrics and ensure audit compliance.

Responsibilities

• Manage New Hire Training, Nesting, and BQM delivery.
• Coach and develop Training Specialists and Virtual Training Facilitators.
• Own the Virtual Training Facilitator program and certification process.
• Conduct needs and gap analyses to optimize training content.
• Report on billable and non-billable metrics and ensure audit compliance.

Required Skills

• 5+ years of experience in BPO environments.
• Proven experience in team management and development.
• Experience managing virtual training setups.
• Ability to conduct learner, context, and needs analysis.
• Advanced proficiency in MS Office (Word, Outlook, Excel, PowerPoint).
• Strong business communication, presentation, and negotiation skills.
• Bachelor's degree in Economics, Finance, Engineering, Business Management, or Education.

Preferred Skills

• Hands-on experience in operations management and process improvement.
• Multilingual skillset.

Key Skills

Education

Any Gradute